about & store policy
Here is kan's personal online store/hobby shop.
Fan-made goods and more.
Thank you for supporting us!
Based in: Washington, USA
- We ship item once a week or two weeks, 5-10 business days.
- Feel free to let me know if you are in a hurry, we will do my best to ship your item first.
- All sales are final. Thank you for your understanding.
- Paypal transaction fee would not be refunded during the refund process. Only the net amount will be refunded.
- Preorder can not be canceled.
- For preorder item please check the item page for the arriving time. The usual waiting time is 5-7 weeks due to the manufactured schedule.
- You will be notify by email if more shipping fee is needed.
- If the package is damaged or lost during shipment, please check out USPS's Missing Mail and Lost Package page or check their FAQs for more information.
Regarding International Shipments (Please Read)
- International shipping takes 7-21 days to arrive.
- In case of the lost of international packages, we can not issue a refund.
- If a international package encounters any custom issues, the order can not be refunded. We do not take any responsibility regarding any custom issues.
- Please make sure that you understood the risk before placing an international order.
- (Thank you very much for understanding!)
Covide-19 updates (8/20): USPS informed me that majority of the countries' mailing system is operating without any backlogs. The international packages will be sending out in these couple weeks. I wouldn’t want you guys to wait any longer. Please note that it will still get a chance to be stuck in custom and the shipping speed might be slower than expected.
Covide-19 updates (6/1): International shipments are on hold temporarily, once the situation gets better it will be resumed. Meanwhile, you can still place an international order, but it will not be shipped right now.
Homepage http://kan.io/